Every customer who verbally agrees to services provided by Unicom receives a Welcome pack. This explains the terms and conditions, the process of transferring phone lines and other useful information. Unicom endeavours to send out welcome packs within 3 days of a customer agreeing to a contract.
Each welcome pack sent out is awarded a percentage service level. The level awarded depends on the amount of time taken to send out the welcome pack. Details of the percentage awarded for each welcome pack sent out are outlined in the below table: