Renewals Team Leader


  • Salary: Basic: £15k-£18k + uncapped commission – OTE £24k
  • Benefits: Uncapped performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday.
  • Job Type: Permanent, Monday to Friday, 9.00am – 6.00pm.
  • Location: Based at our Head Office in South Manchester.


  • Personal Incentive Bonus Scheme (Up to 10% salary bonus per annum)
  • Two salary reviews per annum
  • Up to 33 days holiday per annum
  • Excellent promotional opportunities for motivated individuals
  • Additional incentive schemes
  • Full and comprehensive three week introductory training in the role
  • Continued training to help develop skills and abilities
  • Training Support Scheme
  • Work for an Investors in People accredited company
  • Regular subsidised social events
  • Modern, open plan, air conditioned offices

The Role

We are looking for a sales orientated and dynamic team leader with excellent people skills. You must be passionate about beating targets with a determination and energy that drives towards measurable results.  

One of two supervisors, you will report directly to the Renewals Manager, and will assist in the day to day management of one of our two Renewals teams. Each team of approximately 10 advisors is responsible for speaking to all customers nearing the end of their current contracts and renewing them for a further contracted term. 

It is imperative that you are an excellent people motivator and can inspire the team to perform at the highest levels. With a ‘hands on’ approach your responsibilities will cover team motivation, training, call monitoring and raising call standards, employee compliance and managing personnel issues. You will also be required to deal with the renewing of our larger customers and from time to time take escalated calls from your team. This is a varied role where the ongoing development of advisors is critical. You will receive on-the-job training and support. In the future, as you progress in the role, you will be given the opportunity to extend your managerial responsibilities further. 

Ideally, applicants will have gained some supervisory experience within a sales or retentions type role. This role is ideal for someone that has thrived in a sales or call centre environment and is looking for a new challenge with a company that can offer genuine career progression and excellent development prospects.

How to Apply

If you are an outgoing and confident individual interested in taking advantage of this exciting opportunity please fill out our online applicatuion form by clicking on the button to the right.