Salary: £25,000 OTE (£15,500 – £17,500 basic per annum)
Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday.
Job Type: Permanent.
Hours: Monday to Friday, 9.00am – 6.00pm.
Location: Based at our Head Office, South Manchester.
Unicom is actively seeking Retention advisors who will be responsible for contacting our existing customers who may be requesting to cancel; you will use strong and friendly negotiation skills to retain their business. You will be dealing with both inbound and outbound queries/calls, keeping our in-house CRM system updated in accordance with compliance procedures. As part of the role, you would also be expected to generate sales leads, however additional bonuses are payable on these.
Unicom is the UK’s largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market. We are committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence.
Skills and Experience Required
- Have minimum 6 months experience in a customer retention role or sales role environment
- Ability to work to KPIs in a target driven environment
- Ability to build great rapport immediately & effortlessly
- Excellent negotiation skills
- Excellent people & communication skills
- Persuading nature
- Passionate & motivated
- IT Literate
- Key team player
- Personal Incentive Bonus Scheme (Up to 10% salary bonus per year)
- Two salary reviews per year
- Up to 33 days holiday a year
- Excellent promotional opportunities for motivated individuals
- Additional incentive schemes
- Full and comprehensive three week introductory training in the role
- Training Support Scheme – External training funded by the company
- Work for an Investors in People accredited company
- Regular subsidised social events
- Company pension scheme
- Gym discounts
- Holiday discounts
- Discounts with major retailers and many more